How mail-in repair works
FixLabs keeps the repair tied to one repair number, one approval trail, and clear status updates from the first review through return delivery.
The repair path
The exact diagnosis varies by device, but the decisions do not. You always know what FixLabs needs, what you are approving, and what happens next.
Send the exact model, symptoms, visible damage, priorities, and previous repair history. Photos help with ports, impact, liquid, and earlier board work.
Do not ship before acceptance. If the request fits intake, FixLabs provides the repair number, current mail-in address, and packing guidance.
The device is checked for the reported fault and related damage. The depth of inspection depends on the service and condition received.
You review the recommended work, parts, labor, and total. Paid repair work does not proceed without the required approval.
Approved work is completed and tested against the original symptoms plus the functions affected by the repair.
Status updates and return-shipping details stay connected to your RMA so you can follow the repair through delivery.
Before sending a device
Good preparation reduces shipping damage and helps the first inspection answer the right question.
Estimates and checkout
Inspection can uncover damage that was not visible at intake. When scope or cost changes, FixLabs explains it before additional paid work proceeds.
The estimate connects the diagnosis to recommended parts and labor. Approval authorizes only the work described, except any clearly disclosed preauthorized diagnostic amount.
Payment is completed through secure Stripe Checkout. Eligible transactions may show pay-over-time choices controlled by the payment provider.
Start with the model, symptoms, what happened, and any previous repair attempt. FixLabs will review the request before you ship.